There are a few reasons why your order may be cancelled:
Your order contains a gold item and you have not purchased a gold item from us before. Due to strict fraud regulations, we ask you to pay by bank transfer in the first instance. Please submit a request here if you would like to reorder and receive our payment details.
An issue with your order, e.g. you have ordered over the limit advertised on the product page.
Your order flagged our fraud detection list or blacklist.