Answer: We understand how frustrating it can be to miss out on popular items! 😢 Here are some tips to help you secure the products you want:
Before the Release:
- Check the release dates on our 'Coming Soon' page.
- While you can sign up for product release notifications, please be aware that these emails might be delayed on the day due to mechanisms out of our control and the product could sell out before you receive the alert.
On the Day of Release:
- Visit our 'Latest Releases' page at 10:00 am Auckland/Pacific time on the specified date on the 'Coming Soon' page.
- If the product isn't visible at 10:00 am, refresh your browser or try a different one.
- Clear your browser cache beforehand to ensure you're viewing the most up-to-date version of the page.
- To confirm the release timing, Google 'current time in Auckland.' Note that the release date might be a day earlier in some time zones (e.g., 10:00 am, Oct 13 Auckland/Pacific time is Oct 12 in the U.S.).
- Log into your account before the release to ensure your delivery details are accurate and to earn Collector Club credits.
- Use Shop Pay, Apple Pay, or Google Pay for faster checkout (you may set these up ahead of time). While you can also pay with a standard credit card, please avoid PayPal if time is of the essence. PayPal redirects you to their website which may slow down your checkout process.
- If the product isn't on the 'Latest Releases' page after the release date, check our blog for updates on sold-out items.
We hope these tips help you get the products you're after! 😊