If your order has shipped:
As per our Refund Policy,
If your item has arrived damaged/is missing items, you have 14 days to advise us of any issues.
If you believe your item has not been delivered or has been misdelivered, you have 30 days after a package is shipped to advise us of any issues. All delivery issues will be resolved based on the merits of any further investigation. We also suggest lodging a claim with our international carrier FedEx as soon as possible. Note: A FedEx investigation can take up to 14 working days to complete once lodged.
For New Zealand-based customers:
If your item has arrived damaged/is missing items, please submit an enquiry with us within 14 days of receipt.