There are a few reasons why your order may be cancelled:
- Your order contains a gold item and you have not purchased a gold item from us before. Due to strict fraud regulations, we ask you to pay by bank transfer in the first instance. Please submit a request here if you would like to reorder and receive our payment details.
- An issue with your order, e.g. you have ordered over the limit advertised on the product page.
- Your order flagged our fraud detection list or blacklist.
- In rare cases, a stock issue may arise.