You will be charged at the time your order is received* for orders placed on our website. For orders placed through the EQL portal, you will be charged at the moment the draw closes**.
Please Note: Your order will show as 'unfulfilled' in your account until the item has been fulfilled/shipped (you will receive a notification confirming shipping once the item is out for delivery).
If you have not received a shipping notification after 8 days, please check your spam/promotions inbox or submit a request, in case your email address details are incorrect. We also advise you to check the relevant product page for details of a shipping delay.
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*Note: Items in the cart are not held for you as you go through the checkout process, therefore your purchase is not guaranteed until an order has been placed. You will receive a notification confirming this shortly after successful payment. This is your confirmation you have secured your items. This is especially important in times of high traffic or popular releases as others complete their purchases faster. Please ensure you are logged in prior to purchase and your details are correct to avoid disappointment. Learn more here about tips for purchase.
**Note: EQL Launches are open for 24 hours and close at 5pm Eastern Time the following day. Please ensure if you enter a launch that you have the funds in your account at this time. If the payment fails, you may miss the chance to purchase your item.