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  1. New Zealand Mint
  2. Delivery

Delivery

  • Will my parcel be charged customs and import charges?
  • My order status is still ‘Unfulfilled’, what does this mean?
  • 30 March - Shipping Update - Disruptions May Cause Carrier Service Delays
  • COVID-19 Alert Level 3 - SHIPPING AS NORMAL
  • My package was not delivered or arrived damaged. How long do I have to let you know?
  • Can I track the delivery of my order?
  • I have not received my order, what do I do?
  • My order tracking says 'delivered' but I did not sign for it.
  • Where is my order?
  • Why am I being asked to fill in a 5106 U.S. CBP customs document?
  • Can I have my parcel redirected to a different address?
  • I won't be home, can someone else take delivery?
  • I've moved, how do I update my address?
  • Why can't I ship to a PO Box?
  • Why does my shipment require a signature?
  • Why do I need a Personal Customs Code to deliver to South Korea?
  • Which delivery service do you use for international shipping?
  • Delivery Information

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