Delivery
- Will my parcel be charged customs and import charges?
- My order status is still ‘Unfulfilled’, what does this mean?
- 30 March - Shipping Update - Disruptions May Cause Carrier Service Delays
- COVID-19 Alert Level 3 - SHIPPING AS NORMAL
- My package was not delivered or arrived damaged. How long do I have to let you know?
- Can I track the delivery of my order?
- I have not received my order, what do I do?
- My order tracking says 'delivered' but I did not sign for it.
- Where is my order?
- Why am I being asked to fill in a 5106 U.S. CBP customs document?
- Can I have my parcel redirected to a different address?
- I won't be home, can someone else take delivery?
- I've moved, how do I update my address?
- Why can't I ship to a PO Box?
- Why does my shipment require a signature?
- Why do I need a Personal Customs Code to deliver to South Korea?
- Which delivery service do you use for international shipping?
- Delivery Information