Order Issues
- Can I order a gift and ship it to another country?
- I cannot add items to the cart
- 🎄 Important Holiday Closure Dates for 2021/22
- Can I change or cancel my order after I've placed it?
- Can I combine orders for shipping?
- I've entered the wrong information at the checkout, what do I do?
Delivery
- Will my parcel be charged customs and import charges?
- My order status is still ‘Unfulfilled’, what does this mean?
- 30 March - Shipping Update - Disruptions May Cause Carrier Service Delays
- COVID-19 Alert Level 3 - SHIPPING AS NORMAL
- My package was not delivered or arrived damaged. How long do I have to let you know?
- Can I track the delivery of my order?
Product Queries
- Why can't my order be shipped to my location? Shipping country restrictions
- Can you value my old New Zealand Mint coins? Or provide me with information on them?
- Is my product genuine?
- Can I get a low certificate number?
- Why can’t you ship to my country?
- The page says 'out of stock', what does this mean?
Returns & Refunds
Payments
- Can I add use two discounts at once?
- I haven't received my order confirmation or any notifications
- How can I pay for my order?
- When will I be charged for my order?
- Can I update my payment method in my account?
- Why am I being charged GST?
My Account
- Do I have to create an account to shop with you?
- Is my personal data safe if I create an account?
- How do I create a new account?
- How do I unsubscribe from your emails?
- I've forgotten my password, can I reset it?
- Why am I not receiving your emails anymore?
Collector Club
- What is Collector Club?
- What are the benefits of joining the Collector Club?
- Do Collector Credits expire?
- If I have to return my item for a refund and I used my Collector Credits can I get them back?
- When will my Collector Credits be available?
- Is there a limit to how many Collector Credits I can earn and redeem?
Technical
- I didn't get my email as expected? (How to whitelist our email address)
- My discount code isn't working, or hasn't applied as expected.
- I added an extra item to the cart at checkout and the discount did not apply
- How do I clear the items in my cart?
- I've forgotten my password, what do I do?
- I used to have an account, why can't I log in?