Order Issues
- My delivery address is wrong, can I have my order sent to a different address?
- Can I order a gift and ship it to another country?
- I cannot add items to the cart
- Can I change or cancel my order after I've placed it?
- Can I combine orders for shipping?
- I've entered the wrong information at the checkout, what do I do?
Delivery
- Will my parcel be charged customs and import charges?
- My order status is still ‘Unfulfilled’, what does this mean?
- 30 March - Shipping Update - Disruptions May Cause Carrier Service Delays
- My package was not delivered or arrived damaged. How long do I have to let you know?
- Can I track the delivery of my order?
- I have not received my order, what do I do?
Product Queries
- I received a gold (gilded) Chibi® Coin. Why is that?
- I keep missing out on popular items, do you have any tips?
- Why can't my order be shipped to my location? Shipping country restrictions
- What are mint Trading Coins?
- Can I clean my coins?
- Can you value my old New Zealand Mint coins? Or provide me with information on them?
Returns & Refunds
Payments
- I haven't received my order confirmation or any notifications
- How can I pay for my order?
- When will I be charged for my order?
- Can I update my payment method in my account?
- Why am I being charged GST?
- Does my order include duties/taxes/customs fees?
My Account
- Is my personal data safe if I create an account?
- How do I create a new account?
- How do I unsubscribe from your emails?
- I've forgotten my password, can I reset it?
- Why am I not receiving your emails anymore?
- Can I change my email address?
Technical
- Mystery Coin FAQs
- I didn't get my email as expected? (How to whitelist our email address)
- My discount code isn't working, or hasn't applied as expected.
- I added an extra item to the cart at checkout and the discount did not apply
- How do I clear the items in my cart?
- I've forgotten my password, what do I do?